Controlbrand offers a No-Risk, 30-Day 100% Satisfaction Guarantee on all our products. If for any reason you aren't completely satisfied, you can return any item in its original condition within 30 days of the date of shipment for a full refund or exchange (Shipping is non-refundable, buyer pays return shipping.) there is a 3% restocking fee for our stock items, on all All drop shipped items have a 35% restocking fee.
All returned items must be in new/original condition in which received unless returning a damaged or unsatisfactory item. Merchandise that has been reported as perfect condition by the customer before return will be charged if item is received damaged. A return authorization is required for all returns. Please contact customer care to obtain a return authorization. All shipping costs associated with returned merchandise are the responsibility of the customer unless otherwise verified with a customer representative. If merchandise is received damaged, please notify your delivery person of the damage. They will follow the proper procedure for damaged merchandise. Shipping Carrier will not pick-up merchandise if it is not in its original packaging. If merchandise is received damaged upon delivery, customer must contact customer service within 72 hours to report damage and to receive a return authorization. All original packing material must be kept for return. It is the customer's responsibility to keep all packing materials, boxes, and documentation for any return. Controlbrand is not responsible for any items that are discarded by the customer. DAMAGED MERCHANDISE MUST BE RECEIVED BACK IN WAREHOUSE BEFORE ANY REPLACEMENT/REFUND WILL BE ISSUED. Full purchase price will be refunded, less any exchange fees and shipping fees, within 30 days of purchase. Custom orders are cancelable within 72 hours of order date. Please contact our sales department toll-free at 800-633-7780 with further questions. The customer shall be responsible for all maintenance service consisting of lubrication and cleaning of the product, minor assembly and adjustment and performing operation checks. The manufacturer will have no warranty obligation if the product is subjected to abuse, alteration, misuse, negligence or accident or if the customer fails to perform the maintenance service referred to above. Any Cancellation is subject to a 3% credit card processing fee. Controlbrand.com reserves the right to implement or waive this fee. If item is missing a part or needs a part which was damaged, Controlbrand.com will send a replacement part for the item. If an item shipped overseas arrives damaged or with a part missing, Controlbrand.com will send replacement parts.
Please note: Controlbrand.com will require Images of any damages or missing parts for any replacements.